With a very upset customer
A: This is the last time I'm using your company. I have never seen so much disorganization!
B: I do apologize, Mr. Kane. There is really no excuse for this. But I assure you this will not happen again! We have spoken to the salespeople involved.
A: That's not good enough! I just don't trust your company to take care of business in an orderly fashion.
B: You have every right to be upset, Mr. Kane, but I do hope you'll reconsider.
面對氣憤的顧客
A：這是我最后一次和你們公司打交道。我從未見過如此的雜亂無章。
B：實在對不起，凱恩先生。的確不應如此。我們已經(jīng)找有關的銷售人員談過了。
A：這不夠，我就是不相信你們公司能井井有條地做事。
B：您發(fā)火是有充分理由的，凱恩先生，但我也真誠希望您能重新考慮。
A: This is the last time I'm using your company. I have never seen so much disorganization!
B: I do apologize, Mr. Kane. There is really no excuse for this. But I assure you this will not happen again! We have spoken to the salespeople involved.
A: That's not good enough! I just don't trust your company to take care of business in an orderly fashion.
B: You have every right to be upset, Mr. Kane, but I do hope you'll reconsider.
面對氣憤的顧客
A：這是我最后一次和你們公司打交道。我從未見過如此的雜亂無章。
B：實在對不起，凱恩先生。的確不應如此。我們已經(jīng)找有關的銷售人員談過了。
A：這不夠，我就是不相信你們公司能井井有條地做事。
B：您發(fā)火是有充分理由的，凱恩先生，但我也真誠希望您能重新考慮。