保險(xiǎn)與理賠－理賠

對抱怨的回復(fù)要有誠意，如果抱怨一方有理有據(jù)，應(yīng)立即承認(rèn)，并盡快預(yù)以妥善解決。Thank you for your letter of May 1, informing us that the case did not contain the goods you ordered.
    We have shipped replacement today and apologize deeply for this mistake and any inconvenience caused thereby.
    We trust our resolution will be to your satisfaction.感謝五月一日來信，通知我方箱中所裝并非您所訂購之物品。
    我們今日已將替換品裝船，并為由此疏漏帶來的一切不便致以深深的歉意。
    我們希望這一解決方案能令您滿意。