商務(wù)公關(guān):如何應(yīng)酬客人Treating

字號(hào):

客戶來(lái)訪時(shí),要熱情接待;對(duì)于事先有約的來(lái)訪者,應(yīng)立即向上司匯報(bào)。如果想請(qǐng)客吃飯,那么一定要提前預(yù)約,看對(duì)方有沒(méi)有時(shí)間;請(qǐng)客的地點(diǎn)應(yīng)根據(jù)對(duì)方的特點(diǎn)(如品味,飲食習(xí)慣等)而定,注意不要觸犯對(duì)方的禁忌;進(jìn)餐時(shí)要注意餐桌用語(yǔ)和禮儀,當(dāng)然,趁請(qǐng)客的機(jī)會(huì)適當(dāng)談些工作也未嘗不可。
    讓我們來(lái)看下面2段小對(duì)話:
    Dialogue I
    A: Good morning. Can I help you?/早上好,我可以為您效勞嗎?
    B: Good morning. Is this Modern Office, Ltd.?/早上好,這是現(xiàn)代辦公用品有限公司嗎?
    A: Yes, it is./是的。
    B: I have an appoinment with the sales manager at 11:30/我在11:30與銷售經(jīng)理有一個(gè)約會(huì)。
    A: May I have your name, please?/請(qǐng)問(wèn)您貴姓?
    B: Black, David Black. I'm from the ACS Company./布萊克,大衛(wèi)-布萊克。我是ACS公司的。
    A: Let me see...Ah, yes, Mr. Black. Please take a seat. Mr. Black, I'll tell the manager's secretary you are here./讓我看一下...哦,是的,布萊克先生。我這就通知經(jīng)理的秘書,說(shuō)您已經(jīng)來(lái)了。
    Dialogue II
    A: Will you be busy for lunch tomorrow?/明天你有時(shí)間來(lái)吃午飯嗎?
    B: No, I don't have any plans./可以,我沒(méi)有其他的安排。
    A: Good. Why don't we have lunch at Charley's?/太好了。我們何不去查理飯店吃午餐呢?
    B: All right. Thanks./好的。謝謝。
    A: I'll see you there at twelve./我們明天12:00點(diǎn)在那兒見(jiàn)吧。
    B: That'll be fine./好的。