57.Why does the author congratulate his male readers at the beginning of the passage?
A. They are more likely to survive serious diseases today.
B. Their average life span has been considerably extended.
C. They have lived long enough to read this article.
D. They are sure to enjoy a longer and happier live.
58。What does the author state is the most important reason men die five years earlier on average than women?
A. men drink and smoke much more than women
B. men don’t seek medical care as often as women
C. men aren’t as cautions as women in face of danger
D. men are more likely to suffer from fatal diseases
59. Which of the following best completes the sentence “Geez, if it could happen to him,…’(line2,para,8)?
A. it could happen to me, too
B. I should avoid playing golf
C. I should consider myself lucky
D. it would be a big misfortune
60what does Dr. Ross Cartmill mean by “the ostrich approach”(line q para.9)
A. a casual attitude towards one’s health conditions
B. a new therapy for certain psychological problems
C. refusal to get medical treatment for fear of the pain involved
D. unwillingness to find out about one’s disease because of fear
61. What does Cartmill say about regular check-ups for men?
A.They may increase public expenses
B.They will save money in the long run
C.They may cause psychological strains on men
D.They will enable men to live as long as women
Passage two
Question 62 to 66 are based on the following passage
High-quality customer service is preached(宣揚) by many ,but actually keeping customers happy is easier said than done
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide t frequent their competitors, according to a study jointly conducted by Verde group and Wharton school
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞滿了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
A. They are more likely to survive serious diseases today.
B. Their average life span has been considerably extended.
C. They have lived long enough to read this article.
D. They are sure to enjoy a longer and happier live.
58。What does the author state is the most important reason men die five years earlier on average than women?
A. men drink and smoke much more than women
B. men don’t seek medical care as often as women
C. men aren’t as cautions as women in face of danger
D. men are more likely to suffer from fatal diseases
59. Which of the following best completes the sentence “Geez, if it could happen to him,…’(line2,para,8)?
A. it could happen to me, too
B. I should avoid playing golf
C. I should consider myself lucky
D. it would be a big misfortune
60what does Dr. Ross Cartmill mean by “the ostrich approach”(line q para.9)
A. a casual attitude towards one’s health conditions
B. a new therapy for certain psychological problems
C. refusal to get medical treatment for fear of the pain involved
D. unwillingness to find out about one’s disease because of fear
61. What does Cartmill say about regular check-ups for men?
A.They may increase public expenses
B.They will save money in the long run
C.They may cause psychological strains on men
D.They will enable men to live as long as women
Passage two
Question 62 to 66 are based on the following passage
High-quality customer service is preached(宣揚) by many ,but actually keeping customers happy is easier said than done
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide t frequent their competitors, according to a study jointly conducted by Verde group and Wharton school
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞滿了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.