Why do companies make it so hard to say
thank you to the right people？
Mar. 30， 2009
Your frustrations feed a lot of families. In America alone， there are about 2.7 million call-enter employees who are standing by ready to soothe you. But what if you've got joy in your heart？ Why do companies make it so hard for us to say thank you？ Pick any noon-customer-service employee at random from your company. When was the last time that person received positive feedback directly from a customer？
This is an economic issue as well as an emotional one： In a survey of 10，00 employees from the 1，000 largest as a key reason for leaving a job.
This thank-you scarcity is also a tragedy for you customers， Because when customers ay thanks， they make you happy， but they make themselves even happier. In her book The How of Happiness， Sonja Lybuboirsky， a professor scientifically proven strategies to make yourself happier. The first？ Expressing gratitude.
In one study， researchers asked a group of people to make thankful for. Other groups in the study wrote different kinds of weekly lists， such as "five major events" or "five hassles." The "thankful" group felt more happiness， excitement and joy than the other groups. They even reported better physical health-fewer headaches and coughs.
Another study found that making a "gratitude visit"-writing and delivering a letter to someone who was kind to you but whom you had never thanked-caused people's happiness to spike for a full month afterward.
A thank-you from a customer， then， creates a radiating halo of happiness-employees feel recognized， customers feel joyful. And there's less coughing.
Vocabulary Focus
Stand by （phr v）待命，隨時(shí)準(zhǔn)備提供幫助
To be waiting and ready to do something
At random （idiom） 隨機(jī)地，任意地
Without choosing intentionally： by chance
Scarcity （n）罕見，缺乏
When something is not easy to find or obtain
Spike （v）暴增
To cause something to rise or increase abruptly
thank you to the right people？
Mar. 30， 2009
Your frustrations feed a lot of families. In America alone， there are about 2.7 million call-enter employees who are standing by ready to soothe you. But what if you've got joy in your heart？ Why do companies make it so hard for us to say thank you？ Pick any noon-customer-service employee at random from your company. When was the last time that person received positive feedback directly from a customer？
This is an economic issue as well as an emotional one： In a survey of 10，00 employees from the 1，000 largest as a key reason for leaving a job.
This thank-you scarcity is also a tragedy for you customers， Because when customers ay thanks， they make you happy， but they make themselves even happier. In her book The How of Happiness， Sonja Lybuboirsky， a professor scientifically proven strategies to make yourself happier. The first？ Expressing gratitude.
In one study， researchers asked a group of people to make thankful for. Other groups in the study wrote different kinds of weekly lists， such as "five major events" or "five hassles." The "thankful" group felt more happiness， excitement and joy than the other groups. They even reported better physical health-fewer headaches and coughs.
Another study found that making a "gratitude visit"-writing and delivering a letter to someone who was kind to you but whom you had never thanked-caused people's happiness to spike for a full month afterward.
A thank-you from a customer， then， creates a radiating halo of happiness-employees feel recognized， customers feel joyful. And there's less coughing.
Vocabulary Focus
Stand by （phr v）待命，隨時(shí)準(zhǔn)備提供幫助
To be waiting and ready to do something
At random （idiom） 隨機(jī)地，任意地
Without choosing intentionally： by chance
Scarcity （n）罕見，缺乏
When something is not easy to find or obtain
Spike （v）暴增
To cause something to rise or increase abruptly