| 簡歷投遞： | fafchr@ford.com | |||||
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| Customer Service Clerk職位描述： | ||||||
| General Summary Statement This role is responsible for the timely administration of FAFC’s retail portfolio and the general administration of all associated activities. Key Duties -Assist to process all retail customer payments. -Assist FAFC Accounting department to reconcile bank accounts. -Send short messages (SMS) to remind customers of monthly payment before the due date and send SMS to follow-up on early delinquent customers, phone customers if SMS cannot be reached and system maintenance. -Preparation and administration of all contract maintenance such as due date change, deferral etc., including all supporting documentation. -Assist customers to claim vehicle insurance if needed. -Outsource the letters to the external printing house to print, and for returned outward mails, handle them timely. -For contracts closed, send SMS to remind customers to process de-lien and prepare lien de-registration documentations. -Answer inquiry from all customers, both retail customers and dealers and provide prompt and courteous service to them. For customers’ complaint, provide professional and effective assistance to customers. -Maintenance & administration of the off-site bulk files and original documentations. -Assist in the preparation and update of Procedures and desktop manuals. -Working closely with other departments in FAFC and communicate any systems issues that occur in CFOCUS. -Prepare and provide daily / monthly metrics as directed, ensuring all KPI’s are being maintained within the Customer Service department area of control. -Process data in the CFOCUS system in accurate and efficient manner to ensure the job quality and data integrity. -Maintain a good record and filing system to ensure customer’s data and contracts are under well maintenance and custody. -Carry out other ad hoc assignments, support or activities as required by the business Requirements: -University graduate with Business or Banking major preferred. -Strong, confident and non-confrontational negotiation skill and good follow-up skills. -Strong service mindset. -Strong inter-personal skills / good team player. -Good computer skills. -Good organizational and administration skills. -Good written and verbal English language skills | ||||||