| 簡歷投遞： | fafchr@ford.com | |||||
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| Collection Clerk催收部職員職位描述： | ||||||
| 概述 該職位的員工應(yīng)有效地執(zhí)行針對FAFC分期融資業(yè)務(wù)客戶的催收流程，保證嚴(yán)格遵守中國法律法規(guī)，依據(jù)公司的指導(dǎo)方針維護(hù)公司利益，遵守相關(guān)的作業(yè)程序和公司政策。絕對不能就公司利益作出妥協(xié)。 主要職責(zé) 確保有效地跟進(jìn)所有的逾期客戶，在保持客戶滿意度的情況下，主要從事逾期客戶比率控制、逾期客戶管理，提升催收效率等工作。 在遵守中國法律法規(guī)的前提下，嚴(yán)格遵循所有的催收作業(yè)流程以及相關(guān)的公司政策和標(biāo)準(zhǔn)。 在CFOCUS系統(tǒng)中準(zhǔn)確輸入相應(yīng)的信息，從而確保工作質(zhì)量和數(shù)據(jù)的真實完整。 在與客戶以及其他相關(guān)各方的溝通過程中，必須嚴(yán)格遵循公司作業(yè)程序和政策。 保持良好的歸檔系統(tǒng)，確保客戶合同、數(shù)據(jù)等信息依照公司的指導(dǎo)方針得到合理的保存。 管理每月管理層需要審核的相關(guān)文檔/報告 執(zhí)行其他公司分配的臨時性任務(wù)，為相關(guān)業(yè)務(wù)活動供必要的支持。 要求 大專學(xué)歷或以上 具備充分自信的，非對抗性的談判技巧和良好的催收跟進(jìn)技巧 優(yōu)秀的人際交往能力和團(tuán)隊合作精神 良好的電腦操作技能 良好的組織管理技能，程序?qū)蛐偷墓ぷ鞣绞?BR> General Summary Statement This position will be responsible for the efficient and effective collections processes of FAFC’s retail portfolio, ensuring that there is strict adherence to all Chinese legal & regulatory requirements, as well as ensuring that all of FAFC’s interests, policies & procedures are always followed in accordance to company guidelines and that the Company’s interests are never compromised. Key Duties -Ensure all delinquent contracts are followed in an effective and efficient manner, by focusing on delinquency control, portfolio management, and collection productivity, while maintaining customer satisfaction. -Administer and maintain all collections processes in accordance with all Chinese legal & regulatory requirements, as well as adhering to Ford Credit’s corporate standards & policies. -Process data in the CFOCUS system in accurate and efficient manner to ensure the job quality and data integrity. -Maintain a good record and filing system to ensure the customer’s data and contracts are maintained in accordance with company guidelines. -Carry out other ad hoc assignments, support or activities as required by the business. Requirements: -College graduate or above. -Previous experience in the area of collections or customer service preferred. -Strong, confident, non-confrontational negotiation skills and good follow-up skills. -Strong inter-personal skills / good team player. -Good computer skills. -Good organizational and administration skills, always process driven. | ||||||