Lily：
Hello, Customer Service.
你好，客服中心。
John：
Hello. I bought the book "Home" from your website, but it misses some pages.
你好，我從你們網(wǎng)站買(mǎi)了一本《家》，但是頁(yè)碼不全。
Lily：
Could you tell me your order number?
請(qǐng)問(wèn)您的訂單號(hào)是多少？
John：
4-4-9-8-3-2-6-7-6.
四四九八三二六七六。
Lily：
OK, the title of the book is "Home", right? All the copies of this book have already been sold, but we can still offer you a refund.
哦，是《家》對(duì)嗎？這本書(shū)已經(jīng)賣(mài)完了，不過(guò)我們可以給您安排退貨。
John：
Alright, how can I get the refund?
好，怎么退呢？
Lily：
A staff member will come to your house to issue you the refund, as soon as it's possible.
我們的工作人員會(huì)盡快上門(mén)給您退貨。
John：
OK. When exactly can I expect your staff member to arrive?
好的。大概什么時(shí)候會(huì)來(lái)呢？
Lily：
There has been a large amount of orders recently, so it might take a few days. But we will try to make it within three days.
因?yàn)樽罱唵魏芏?，所以可能需要幾天時(shí)間。不過(guò)我們盡量安排三天之內(nèi)給您退貨。
Hello, Customer Service.
你好，客服中心。
John：
Hello. I bought the book "Home" from your website, but it misses some pages.
你好，我從你們網(wǎng)站買(mǎi)了一本《家》，但是頁(yè)碼不全。
Lily：
Could you tell me your order number?
請(qǐng)問(wèn)您的訂單號(hào)是多少？
John：
4-4-9-8-3-2-6-7-6.
四四九八三二六七六。
Lily：
OK, the title of the book is "Home", right? All the copies of this book have already been sold, but we can still offer you a refund.
哦，是《家》對(duì)嗎？這本書(shū)已經(jīng)賣(mài)完了，不過(guò)我們可以給您安排退貨。
John：
Alright, how can I get the refund?
好，怎么退呢？
Lily：
A staff member will come to your house to issue you the refund, as soon as it's possible.
我們的工作人員會(huì)盡快上門(mén)給您退貨。
John：
OK. When exactly can I expect your staff member to arrive?
好的。大概什么時(shí)候會(huì)來(lái)呢？
Lily：
There has been a large amount of orders recently, so it might take a few days. But we will try to make it within three days.
因?yàn)樽罱唵魏芏?，所以可能需要幾天時(shí)間。不過(guò)我們盡量安排三天之內(nèi)給您退貨。