lily：
hello, customer service.
你好，客服中心。
john：
hello. i bought the book "home" from your website, but it misses some pages.
你好，我從你們網(wǎng)站買(mǎi)了一本《家》，但是頁(yè)碼不全。
lily：
could you tell me your order number?
請(qǐng)問(wèn)您的訂單號(hào)是多少？
john：
4-4-9-8-3-2-6-7-6.
四四九八三二六七六。
lily：
ok, the title of the book is "home", right? all the copies of this book have already been sold, but we can still offer you a refund.
哦，是《家》對(duì)嗎？這本書(shū)已經(jīng)賣(mài)完了，不過(guò)我們可以給您安排退貨。
hello, customer service.
你好，客服中心。
john：
hello. i bought the book "home" from your website, but it misses some pages.
你好，我從你們網(wǎng)站買(mǎi)了一本《家》，但是頁(yè)碼不全。
lily：
could you tell me your order number?
請(qǐng)問(wèn)您的訂單號(hào)是多少？
john：
4-4-9-8-3-2-6-7-6.
四四九八三二六七六。
lily：
ok, the title of the book is "home", right? all the copies of this book have already been sold, but we can still offer you a refund.
哦，是《家》對(duì)嗎？這本書(shū)已經(jīng)賣(mài)完了，不過(guò)我們可以給您安排退貨。