一、 接聽外線電話：
01、 電話鈴響三聲接起，中英文清晰報(bào)出酒店名稱：
您好，昆明電信國(guó)際技術(shù)交流中心!
Good morning ,
02、 轉(zhuǎn)接時(shí)，對(duì)來電方：
請(qǐng)稍等!
Hold on ,please !
03、 電話占線時(shí)：
對(duì)不起，電話占線，請(qǐng)您稍后再撥。
Sorry , the line is busy .please call back later!
04、 轉(zhuǎn)入電話無人接時(shí)：
電話沒人接，您是否需要留言?
There's no answer , Would you like to leave a message ?
05、轉(zhuǎn)入客房電話：
A、 請(qǐng)問您找那位?
Who would you like to speak to ?
B、 對(duì)不起，沒有這個(gè)姓名的客人。
Sorry , there's no guest with that name
C、 您能告訴我他是住客還是訪客?
Excuse me for asking but is he a visitor or a hotel guest?
05、 內(nèi)容沒聽清或不確定時(shí)：
A、 請(qǐng)您再說一遍好嗎?
Would you like to repeat the number ?
B、 請(qǐng)您大聲一點(diǎn)好嗎：
Could you speak a little louder , please
C、 請(qǐng)說慢一點(diǎn)!
Could you speak slowly ,please?
07、對(duì)方撥錯(cuò)號(hào)碼：
恐怕您撥錯(cuò)了號(hào)碼，這里是XXX酒店總機(jī)。
I'm afraid you dial the wrong number . here is xx hotel operator;
08、 外線來電詳細(xì)問詢時(shí)：
我將幫您把電話轉(zhuǎn)到問訊處;
I'll put you through to the information desk
09、 來電方需要留言：
A、 請(qǐng)告訴我您的留言內(nèi)容;
Could you please give me the message , sir / madam?
B、 請(qǐng)放心，我一定將您的意思轉(zhuǎn)達(dá)給X先生/小姐，謝謝您的來電，再見!
Thank you for calling , I 'll relay the message to Mr./Mrs.
二、酒店住店客人的叫醒受理：
01、 能告訴我您的姓名和房號(hào)嗎?
May I have your name and your room number , please?
02、 您需要什么時(shí)間的叫醒?
Could you tell me what time would you like to get up ?
03、 我重復(fù)一遍您的房號(hào)和叫醒時(shí)間，好嗎?
May I repeat your room number and the time , sir / madam ?
04、 早上好(中午、晚上好)，先生/女士，這是您的叫醒電話，祝您過得愉快!
Good morning (afternoon , evening ), sir / madam ! this is your wake-up call ,
Have a good day to you (have a nice day )!
01、 電話鈴響三聲接起，中英文清晰報(bào)出酒店名稱：
您好，昆明電信國(guó)際技術(shù)交流中心!
Good morning ,
02、 轉(zhuǎn)接時(shí)，對(duì)來電方：
請(qǐng)稍等!
Hold on ,please !
03、 電話占線時(shí)：
對(duì)不起，電話占線，請(qǐng)您稍后再撥。
Sorry , the line is busy .please call back later!
04、 轉(zhuǎn)入電話無人接時(shí)：
電話沒人接，您是否需要留言?
There's no answer , Would you like to leave a message ?
05、轉(zhuǎn)入客房電話：
A、 請(qǐng)問您找那位?
Who would you like to speak to ?
B、 對(duì)不起，沒有這個(gè)姓名的客人。
Sorry , there's no guest with that name
C、 您能告訴我他是住客還是訪客?
Excuse me for asking but is he a visitor or a hotel guest?
05、 內(nèi)容沒聽清或不確定時(shí)：
A、 請(qǐng)您再說一遍好嗎?
Would you like to repeat the number ?
B、 請(qǐng)您大聲一點(diǎn)好嗎：
Could you speak a little louder , please
C、 請(qǐng)說慢一點(diǎn)!
Could you speak slowly ,please?
07、對(duì)方撥錯(cuò)號(hào)碼：
恐怕您撥錯(cuò)了號(hào)碼，這里是XXX酒店總機(jī)。
I'm afraid you dial the wrong number . here is xx hotel operator;
08、 外線來電詳細(xì)問詢時(shí)：
我將幫您把電話轉(zhuǎn)到問訊處;
I'll put you through to the information desk
09、 來電方需要留言：
A、 請(qǐng)告訴我您的留言內(nèi)容;
Could you please give me the message , sir / madam?
B、 請(qǐng)放心，我一定將您的意思轉(zhuǎn)達(dá)給X先生/小姐，謝謝您的來電，再見!
Thank you for calling , I 'll relay the message to Mr./Mrs.
二、酒店住店客人的叫醒受理：
01、 能告訴我您的姓名和房號(hào)嗎?
May I have your name and your room number , please?
02、 您需要什么時(shí)間的叫醒?
Could you tell me what time would you like to get up ?
03、 我重復(fù)一遍您的房號(hào)和叫醒時(shí)間，好嗎?
May I repeat your room number and the time , sir / madam ?
04、 早上好(中午、晚上好)，先生/女士，這是您的叫醒電話，祝您過得愉快!
Good morning (afternoon , evening ), sir / madam ! this is your wake-up call ,
Have a good day to you (have a nice day )!