單項選擇題
1、根據(jù)下列短文，回答題：
A capacity
B productivity
C capability
D efficiency
2、根據(jù)材料回答問題：
3、閱讀下列文章，回答問題：
Read the following extract from a book on management and the questions on the opposite page .
For each question 15– 20,mark one letter (A, B, C or D ) on your Answer Sheet for the answer you choose
In the last few years, managers throughout industry have seen more changes than many of them could have expected to see in their entire working lives having to communicate information which often leads to feelings of insecurity has become a key activity. From being regarded as relatively unimportant in many companies , management employee communication has become a central corporate need.
Concordia International provides a good example of a company that has adjusted well to the changing needs for communication . since 1995 , Concordia has been turned inside-out and upside-down, to ensure that it is a marketing –led, customer-responsive business, one that looks outwards at customers and competitors, rather than inwards at its own processes and the way things were done in the past. In the last eight years, Concordia has reduced its workforce by more than 80.000 people - or 35% -on a voluntary basis, with further downsizing anticipated.
From being an engineering company, Concordia is now remaking itself as a service company. The role of employee communication in such a context is to build people’s self-confidence, to persuade them that, although it is inevitable that the changes will go ahead, they also bring with them new opportunities for employees. However, this is not an easy task. People tend to be skeptical of these claims and to feel that they are losing touch with the company they have worked for over many years. This is understandable, since many of the old certainties are being swept away , including the core activities of the company they work for. Above all , they have had to face up to the fact that they no longer have a job for life.
Research indicates that people respond to this predicament in a variety of ways. The bulk of employees fall into two main categories in terms of their response to the new situation: on the one hand there are the “ pragmatists” and on the other “ the highly anxious” the former see their job as a means to an end and have a relatively short-term perspective, with strong loyalty to their local term , rather than the company as a whole . the second category, usually the majority, may respond to threatened changes with a feeling of having been let down, and even feel anger at the company for what they see as changing the terms of their employment.
` The employee communication process needs to be capable of accurately directing its messages at a variety of employee groups and departments within the workforce . this is why middle managers and line managers are so key to communication. They are the people who know about the full rage of concerns among the workforce. The problem in the past was that this crucial area was often the responsibility of a separate, relat
4、•Read this text taken from an article about some key aspects of operattons management．
•Choose the best sentence to fill each of the gaps．
•For each gap 9—14，mark one letter(A—H)on your Answer Sheet
•Do not use any letter more than once．
•There is an example at the beginning，(0)．
A
Other natural problems such as lightnin9，frost，drought，too much rain，etc．，will tend to be the major reason for the fluctuation in product quality and price because of availability．
B
All producers of whether it be a physical object or service have some basic elements in common．
C
For example，all managers in any organization will need to know how to train their employees，appraise their performance，and SO forth．
D
The end product then becomes an idea where it is deemed a useful idea due to the form，the time，or the place of their availability from the conversion process
E
For example，such fluctuations in the product quality or price may be due to the growing weather conditions of many plants of fruit and vegetables
F
Once a product is made available to the consumer，that product is sold and converted into cash for that company and the cycle continues．
G
The general goal for all production is to create some kind of value added，so the outputs are worth more to the consumer than just the sum of the individual inputs
H
In some situations the product will outweigh the service but in other situations it will be the opposite．
根據(jù)以上材料，請回答問題。
請回答 9 題。
5、
根據(jù)以上資料回答以下題
填空題
6、根據(jù)以上資料請回答第38題：_________
7、__________
簡答題
8、Interview.
9、The importance of having a career plan in order to achieve high levels of success at work
10、
